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FAQs


HOW DOES SHIPPING WORK?

Physical products will be processed within 24 hours of ordering and be shipped the next day after the processing day.

We work with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as USA, Japan, Thailand, China, etc.

Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way!

We offer international shipping options - no matter where you are, you can buy from us!

 

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds.

Note: If for some reason your order is never released by customs, we'll send you a replacement!

 

CANCELLATION/CHANGES

If you need to change or cancel your order, please contact us immediately.  We process and ship orders quickly (we’re fast!). 

 

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process.